How can we help?
Real answers, from the people who actually make the apps. Most questions are answered right here. If yours isn't, just write to us.
Write to us
Tell us which app you're using and what device it's on. A real person reads every message, and we usually reply within a couple of days.
support@friendswithmodems.comAre there really no ads?
Really. Not one of our apps shows an ad of any kind, so there's nothing to “remove.” That's our promise: no ads, no subscriptions, no tracking, ever.
What's free, and what does Pro add?
The whole core game is free, forever. So are undo, a free hint in every deal and every accessibility feature. Pro is an optional one-time purchase for the extras, like more hints, themes and a saved game for every variant.
I bought Pro on another device. How do I get it back?
Open the app, go to Settings, and tap Restore Purchases. Just make sure you're signed in to the App Store with the same Apple Account you bought it with.
Can my family use Pro too?
Yes. Every Pro purchase includes Family Sharing, so everyone in your Family Sharing group gets it too, at no extra cost.
Will my progress sync between my iPhone and iPad?
Your game in progress is always saved right on your device. With Pro, a saved game for every variant syncs through your own iCloud account. Either way, nothing ever comes to us.
Do the apps work without an internet connection?
Yes. Playing on your own works fully offline, even on a plane. Playing with friends far away needs a connection, through FaceTime, Messages or Game Center.
How do I ask for a refund?
Purchases are handled by Apple, and so are refunds. You can request one at reportaproblem.apple.com.
Is my data safe?
We don’t collect any. So there’s nothing of yours on our side to lose. Read the full privacy policy.